Frequently Asked Questions

FAQs

Do I need a referral?

No referral required for private patients, however if you have a referral bring this to your consultation as the more information the better. We also frequently work in partnership with your doctor and communicate with them during and at the completion of treatment.

You will need a referral if :

  • you have been injured at work and are covered through a Workers’ Compensation Scheme.
  • you have been in a motor vehicle accident and are covered through the Insurance Commission.
  • you are a Department of Veteran’s Affairs patient (DVA).
  • you are covered through Medicare’s Enhanced Primary Care Program

How long do the appointments take?

Initial physiotherapy consultations will take 45 mins and subsequent consultations are 30mins.

Group balance and conditioning classes run for 3o minutes.

For gym appointments please allow 1 hour.

Can I claim through my private health fund?

HICAPS and EFTPOS facilities are available. The amount of rebate is dependant of your private health fund and level of cover.To determine in advance if you qualify for a rebate, how much the rebate will be, or for more information, please contact your health fund directly.

Do you accept Enhanced Primary Care (EPC)/ Team Care Management plan patients?

Yes we do. You must have a current referral from your GP.You will be required to pay in full the cost of the appointment and we are able to claim your rebate on the spot provided you bring your medicare card and debit card.

The Medicare rebate for physiotherapy is $52.95. Patients who have reached the Medicare Safety Net may receive a higher rebate.

What do I bring to my first appointment?

Please bring any relevant x-rays, scans (MRI’s, ultrasounds etc) or other relevant information related to your injury, if you have them.  Please arrive 10 minutes earlier than your scheduled appointment to fill in paperwork.

What do I wear?

Wear comfortable clothing that you can move freely in and are able to expose the body part. If required, we provide towels for draping to maintain privacy and access to the injured area.

Do you sell physiotherapy products and equipment?

We have items for sale that  include heat packs, strapping tape, mouldable orthotics, exercise band – theraband, TENS unit, ankle/knee/back braces massage balls and foam rollers.  We are also able to order any other specific items required for your injury.